FAQs

1. How can I contact you?

You can reach us via email at moonami.info@gmail.com. We strive to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery and quality assurance.

3. What is your refund policy?

We have a 30-day refund policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

4. How do I initiate a return?

To start a return, please contact us at moonami.info@gmail.com. We will provide you with the necessary instructions for returning your item.

5. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Please review our policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days.

7. Can I exchange an item?

The fastest way to exchange an item is to return the original item and place a new order for the desired product once the return is accepted.

8. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately upon receipt so we can evaluate the issue and resolve it accordingly.

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment online.

10. Do you offer international shipping?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.