FAQs

1. How can I contact you?

You can reach us anytime via email at info@moonami.us. We’re happy to help and strive to respond as quickly as possible.

2. Where will my order be shipped from?

All orders are shipped from California, United States. We work with local suppliers to ensure quality and faster delivery times.

3. Where do you ship to?

We currently ship only within the United States. We do not offer international shipping at this time.

4. What is your refund policy?

We accept returns within 5 days of the package's delivery date, with a 30% re-stocking fee applied. Please note that orders are not eligible for return after 5 days. Additionally, we will refuse any returns that have not been previously communicated with us. For more information, please see our Return Policy

5. How do I initiate a return?

Please visit our Return Policy page for step-by-step instructions on how to start a return.

6. Can I exchange an item?

To exchange an item, we recommend placing a new order and initiating a return for the original item. This ensures faster processing and availability.

7. What should I do if my item is defective or damaged?

Please contact us immediately at info@moonami.us with photos of the issue. We’ll take care of it right away.

8. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way. Visit our TRACK YOUR ORDER PAGE

9. Do you have a size chart?

Yes! Our Size Chart is available on each product page. Our items generally run true to size, but if your child is between sizes, we recommend sizing up to allow room for growth.

ABOUT US

At Moonami, we believe every child deserves to feel as cozy, free, and loved as they do at home — and that's exactly what inspires every piece we create.

Born from a mom’s desire to dress her children in clothes that feel good, look sweet, and last through every tumble and cuddle, Moonami is more than just a brand — it’s a heart-led mission.

Each item is proudly made in the USA using soft, breathable, and safe materials, so your little ones can play, rest, and explore in comfort. From sunny-day sets to snuggly layers, our designs blend quality, function, and a touch of everyday magic.

We know what it means to dress your baby with care — that’s why we choose gentle fabrics, thoughtful designs, and attention to detail in every stitch.

Whether you're shopping for your newborn, toddler, or growing child, we're here to offer you styles that feel like home — for the moments you’ll never forget.

💛 From our family to yours — welcome to Moonami.