We accept returns within 5 days of the package's delivery date, with a 30% re-stocking fee applied. Please note that orders are not eligible for return after 5 days. Additionally, we will refuse any returns that have not been previously communicated with us.

Eligibility for Returns

• The returned item needs to be undamaged, unworn, unwashed, and in the same condition as when you first received it.
• Return items need to be in their original packaging.
• Please include your Order Number inside the package to help us process your return as quickly and as efficiently as possible.
• Items that are returned not following the instructions listed may be subject to a 50% restocking fee.

Exempt Goods for Returns

• Items on Sale
• Items purchased for holidays (which cannot be returned within four weeks of the related holiday)

Damaged Goods

Please email us at info@moonami.us

• Please provide the pictures of the damaged/defective goods
• Be sure to include the order number with the exact item SKU number in the email

Once we receive the above info, we will:

• If the item is in stock, we will prioritize reshipping the product to you.
• If the item is out of stock, we will refund you in the form of store credit.

Return Processing

Once your return is received and processed, we will send you a confirmation email.

Special Condition for Refunds

If the return is due to an error on our part and we have provided you with a return label, please note that the refund will be processed only after the tracking for the return label shows that the item is in transit.

Refund Method

Once your return is received and processed, you will receive a confirmation email as well as a refund notification. Your refund will automatically be applied to your original payment method within 5 to 10 business days.

Shipping Cost

You will be responsible for paying your shipping costs for returning your item.

Shipping costs & Shipping Protection are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Editing Orders & Canceling Orders

• We can edit your order within 2 business hours after it has been placed; i.e., changing the size, or removing an item(s).
• We CANNOT add items to an order, or combine orders at any time.

Our customer care team operates between 9:00 AM and 4:00 PM PT Monday through Friday. If you place the order after those hours, you will have until 10 AM the next business day to edit your order. We will do our best to accommodate your request, but may not be able to if the order has already been fulfilled in our warehouse or shipped out.